Knowall IT Support
IT Support
Allow Knowall IT worry about your IT while you focus on your core business
Feb 20th
BUSINESS ENABLER
Let us worry about the IT while you focus on your business
HUMAN TOUCH
IT Support with a personal approach to customer services
STAY AHEAD
Our proactive approach ensures you remain at the forefront of technology
Knowall IT support west London is a well-known and established Managed services company that has been associated with many of the leading companies across the UK as their preferred partner for IT services. Offering services mostly related to leading-edge cloud-based services and technical assistance so that when you engage with Knowall IT services you engage with the future of technology. Focusing on the provision of high-level performance at all times, Knowall IT achieves superior service-provision above and beyond the expectation of those who entrust their IT to Knowall IT. This is something that comes as part of the package. If your business’s IT is not operating to its best potential or if you are looking for innovative technology to assist you to perform to your best in your business, investing in an outsourced managed services is what you need to do and invest with Knowall IT simply because of their reputation for being better than the rest. An experienced and dedicated team of employees with a global reach, Knowall IT is ready to take your queries at any time. Friendly staff are ready to assist you with any of your technical IT issues.
All of the hardware that is utilised in providing IT services are owned and managed by the company which means that our clients are always guaranteed that the services on offer will always be the latest that technology has to offer. Latest software versions are automatically updated so that our company can offer your company the most improved levels of performance over and above the existing solutions that are on offer. This goes hand in hand with our 100% customer focused guarantee which means that you come first 100% of the time. Knowall IT staff are so dedicated to offering the correct solution for you and ensuring that you receive more than you asked for when you partner with us. With a vast knowledge of different industries, organisations, and companies who each have their own specific needs, there is no scenario that we have not seen before which means that there is already a solution out there waiting for you to find it. Don’t reinvent the wheel yourself with inferior technology – simply turn to the IT experts in Managed Services.
If this isn’t enough to convince you that this is the best option for your business, here are some additional points for you to consider:
- This London based team is available twenty-four seven for around the clock access every single day of the year
- As a trusted IT Partner, the responsibility of all your IT needs and projects is ours from the moment you sign up, no matter your IT history
- Access IT engineers who will be at your site within 1 hour if the problem is something that cannot be resolved by the Helpdesk or first level support
- Avoid waiting in the queue to speak to a technician – immediate access to our qualified helpdesk expert
- Constant communication will keep you up to date and informed of what is happening in the world of IT and if this affects your business, you will know about it first
Our clients are King, and we harvest long-term relationships with our clients ensuring the Knowall IT is the ONLY Managed IT service provider you will ever need.
Strategic IT business support
Aug 13th
Business in today’s super-paced technological environment, is a cut-throat arena where companies are all vying for the attention of prospective clients. Lead sharing, networking and businesses partnering with synergistic business, are all tactics that are used to get ahead of the rest. Who you partner with and how you can work together is a strategic business decision which needs to be carefully contemplated.
Working hand in hand alongside their business partners, Knowall IT Support Paddington knows how to make business relationships work to the best advantage of their clients and their clients’ clients. With first-hand experience of how important IT services are the functioning of any business. SMME’s, SME’s and medium sized companies may have the capacity to manage their internal IT systems but when it comes to making the move to cloud-based IT, a specialised IT provider can provide your business with the expertise required to successfully roll out and implement this type of project.
Your IT department is without a doubt the most important support system required to keep your core business afloat. With so many aspects of IT forming playing a critical role in the success of your organisation, this area needs to have the capacity to attain all of the goals of the company, from safety to social networking. Managed IT service providers are there to work alongside your company’s internal IT department and supplement their skills-base and experience with cloud-based migrations and the application of new technologies. Rather than recruiting various IT specialists who have the know-how of diverse IT landscapes, a managed services provider, Knowall IT support London has the infrastructure to take over the day to day running of IT systems promising the best efficiency that comes from “always up” access, 24/7. With proactive and constant monitoring of all technologies and platforms, the experience which Knowall IT provides, along with the skill of their technical IT engineers, assures your business will always remain active, available, and on the edge of modern technology.
Scaling with your SMME or SME as it grows and develops into a competitive business can only be done with commercial and professional partnerships that you can trust to provide you with the same high level service that you would provide to your own clients. The benefits that you can expect by moving to cloud-based always up accessible IT platforms come in the form of enhanced business agility and dexterity, simplifying infrastructure management. The storage of your data and subsequently the protection and isolation thereof, is the most formidable task that a business can face, taking into account the legislative requirements that businesses must meet in order to remain compliant to acts such as the Protection of Personal Information (POPI). Partnering with Knowall IT guarantees the security of your employees and clients’ personal information, as well as the safety of your company data, which is contained on server space which is completely isolated and secured from being accessed by any unauthorised entities. Protecting your business and sustaining your business through secure yet accessible IT platforms specifically catering to your business needs and environment.
Trust Knowall IT with your IT needs
Apr 12th
Knowall IT Support London knows how to deliver excellent customer service. Customer Service is about making your client happy, it is about ensuring that the needs of the client are met and that the customer is satisfied with the product and the service which they have received. Great customer service is achieved when the service provider is focused and dedicated to the needs of their customer as well as prepared to do whatever it takes to achieve the customers’ needs in a timeous manner, avoiding any issues before they happen, looking ahead and being proactive in their approach and ensuring that problems are solved just as soon as, if not before, they occur. An excellent service provider knows that client satisfaction and relations are the key to business ethics and values and is what is essentially the building blocks to long and mutually beneficially, synergistic business relationships.
Knowall IT Support Paddington knows and understands that providing exceptional front line support is key to the operational success of their customers and that providing this tantamount to the efficient functioning of every business with IT requirements. Knowall IT help desk staff are more than just reactive and resourceful in logging calls – they are able to perform 1st line diagnosis which ascertains where the problem lies, the best method of attending to the situation and how long it should take to be resolved, giving the customer a suitable time-related resolution of the issue at hand. Calls are assigned to the relevant technicians who are then able to provide excellent turn-around times for resolutions to issues which have arisen. In the greater London area, Knowall IT is the company most equipped to handle specific IT requirements as and when they arise.
Knowall IT is highly aware that by the time a call to their help desk is required, our customers are experiencing a situation which is causing distress or concern. Real IT support, as provided by Knowall IT Paddington, is realised when IT providers maintain a proactive approach to their systems and ensure that customer’s potential issues are addressed before they become issues. Meaning that, in the long run, our customers can expect to not need to contact our help desk at all. Instead, customers can expect expedient, effective and proactive service which keeps them always up and running. Choosing to place your business in the hands of Knowall IT London means that you can expect that the most important aspects of your day-to-day business IT essential are met, covered and circumvented before you even know that there was anything to circumvent, leaving you in the best possible position business-wise. 24/7 connectivity is no longer simply a nice to have option for most businesses but rather it is the very essence of their survival in this exponentially, technologically advancing age.
Choose NOW to let Knowall IT solve all of your IT problems and avoid frustrations, loss of business and wasting time in trying to ascertain why you can no longer do what you normally can do on any given day. Do not loose costly and vital productivity time through IT problems. Contact Knowall IT and it’s a guarantee that you will never look back.
DELIVERING HIGH PERFORMANCE CLOUD HOSTING
Jul 10th
Knowall IT is a Managed Service Provider. Focused on the provision of high-performance, tailored and secure hosted services to UK based organisations with a global reach.
We are 100% customer focused. We understand all organisations requirements vary and therefore build bespoke tailored environments for each of our clients.
February 12th, 2018
[UPDATE 2018/07/02]
- Download the EXE fix – http://knowall.net/CloudFix_x86_x64.exe
- Right click – *RUN as Administrator
CLICK HERE – IF YOU REQUIRE ASSISTANCE WITH REMOTEAPPS
[UPDATE]
“We have found out that it is a known issue and our internal team is working on it.
EVENT_SYSTEM_FOREGROUND comes too soon on the server. We end up sending the incorrect z-order to the client because in some scenarios the z-order calculation has not completed before we send it. A race condition exists in RemoteApp when a window is activated resulting in the activated window opening behind the previous foreground window. After the RemoteApp widow is activated, RdpShell.exe checks the server z-order before win32k.sys finishes computing the new z-order. When this condition occurs, Rdpshell.exe sends the wrong z-order instructions to mstsc.exe on the client. This fix introduces timer code to cause RdpShell.exe to wait for win32k.sys to finish computing the z-order before sending the new z-order to the client.
The fix is likely to get released by March or April.
I will provide you with the update, as and when if there is any.”
Also:
“I’ve been informed by Microsoft Support that the hotfix currently is scheduled for release at March 21st.”
https://social.technet.microsoft.com/Forums/en-US/cdf12bbc-ff78-4d6e-9e12-63f99ae4d511/w10-1709-remoteapp-popups-hidden-behind-main-window?forum=winserverTS
SWYX BUSINESS VOIP SOLUTIONS
Mar 19th
Did you know that you can use Sage from anywhere in the world, at any time? That’s right! Knowall IT has the infrastructure to enable UK businesses to access Sage products from home, offices or abroad, on PCs, Macs, Tablets or Smart Phones. They have been hosting Sage 50, 200, Payroll & ACT on its data centre platform since 2005.
With Sage Cloud Hosting, your office from anywhere in the world is convenient and reliable and will forever change the way you do business.
Convert your existing Sage software to the cloud with hosted Sage and experience the many benefits:
ANYWHERE, ANYTIME
Flexible access on any device (PC, Mac, tablet, smartphone) from any location at any time.
SUPER EASY
We will handle the whole setup process for you. No experience necessary!
SAFE, SECURE, TRUSTED
Our UK based, Tier 3, ISO27001 Certified data centres ensure maximum security.
COLLABORATE & SHARE
Lighten the load! Your team can work in real time. Anywhere, anytime.
SIMPLE TO SCALE
Pay per user per month – simple to grow the solution without worrying about server capacity and software licensing.
WITH YOU ALL THE WAY
We are here to help – Premium Sage Hosting support.
Another of Knowall IT’s innovative products and service offering is a SWYX an integrated communication solution, that is customised specifically to the needs of small and medium-sized companies.
SWYX the award-winning business VoIP system that fully integrates with PC, Mobile & Tablets.
- Completely tailored to your business needs!
- Reduce call charges
- Tailored to your business needs
- Staff can make and receive calls from any location, Anytime anywhere.
- Award Winning
London IT specialists offer full or ad-hoc packages to suit your requirements
Nov 21st
Hybrid Cloud Computing from Knowall Managed IT Support London
Our Hybrid Cloud solution provides a redundant and reliable platform to gain quick access to data and applications whether onsite at the office or working from a remote location. This is achieved by housing the data and applications centrally within our secure, high availability, cloud infrastructure located at our purpose built data center while replicating data to a local server onsite. All our cloud customer benefit from a bespoke intranet:
Benefits of Hybrid cloud computing
- Anytime, anywhere access to company data, email and applications
- Lower capital investment – no need to purchase new server hardware and software. IT becomes an operating expense.
- Continuous availability – system hosted on secure high availability fully redundant Cloud infrastructure.
- Highly scalable (up and down) to meet the changing requirements of the business.
Holiday & Sick Cover IT Support
Jan 20th
Knowall IT Support Engineers can be made available to you on a temporary basis that suits your business requirements. We are completely flexible and happy to fill this gap when you need immediate assistance.
You will receive the same high level of expertise from this service as you would do from a contract based IT Support program.
OVERVIEW
ENGINEERS
Remote Support
- 24×7 Telephone & Remote Support
- Professional and Highly Experienced
Site Visits
- Re-Active Onsite Visits For Critical Issues
- Onsite Within an Hour – London Based
Software Support
- General user applications, including Microsoft Suites, Sage, Maximiser, Access Accounts, Solid Works, Photoshop, Entourage, Mac mail, to name but a few
- Microsoft operating systems 2003/2008
- Active Directory | Exchange 2003/2007
- SQL 2005
- LINUX based email, web and DNS servers
- Macs, PCs & Server Hardware
- Networks & Security, including Firewall’s and routers configuration and management. Vendors include Cisco, Sonicwall, Juniper and Zyxel/Zywall
- Delivery of applications through WAN’s using technologies such as Microsoft Terminal Server, Citrix and Jetro also known these days as “Cloud Computing.”
- Anti-virus, spam and spyware prevention
- Data backups and protection
- VOIP (Voice Over IP) traffic management over LAN’s & WAN’s – SWYX
IT Support
Nov 26th
Knowall IT provides you with an outsourced IT support department. We aim to give high quality, proactive, responsive & cost effective IT solutions and support engineers…
Our core objective is to provide your business with a stable IT infrastructure and reliable support system. Working with Knowall IT ensures that the day to day hassle and worry about your IT systems is eliminated meaning you are able to focus on your business rather than worry about your IT.
Working with Knowall IT will:
- Free up your time so you can concentrate on running your business
- Guarantee to save you money by consolidating your IT spend
- Will increase employee productivity by ensuring 100% uptime of systems